The Signature package offers the contents
of the End User and the Developer support packages, plus the
following key services:
- 4 days on-site support
- Compsoft will send an appropriate employee to a customer’s
site within one week of a request
- Unused days can be turned into consultancy at 70% of
the current rate
- Weekly review calls
- A scheduled weekly telephone conference call between
the customer and the Support Manager
- Quarterly visits to Compsoft
- An opportunity to meet with the other departments in Compsoft,
particularly R&D and Consulting
- Five customer contacts
- Call response guarantees and higher prioritised issue handling
- Managed escalation of issues, including guaranteed daily
updates of critical issues
- Up to 50% discount on Equinox software purchases