The Developer support package offers the following services:
- Unlimited access to the call centre for Help & Support which is open 9am – 5.30 pm (UK time) Monday to Friday excluding Public Holidays.
- All areas of method language support
- Unlimited Knowledgebase access
- Online investigation methodology including:
- Remote access support (via remote desktop, VNC, or client specific software)
- Special debug builds of Equinox if necessary which can help track down software problems
- Two customer contacts
- Call response guarantees and prioritised issue handling
- Equinox Build & Maintenance releases as required
- Web-server support
- Purchase bespoke days at a discounted rate of £495 per day (up to a maximum of 4 days per year)
- Up to 40% discount on Equinox software purchases